Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 29 May 2021 08:27:51 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="ltr">
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<div id="ms-outlook-mobile-signature">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
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<div>From: rania hamdy &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, May 28, 2021 1:58 PM<br>
<b>To:</b> Splash<br>
<b>Subject:</b> Re: [#263197
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<div>Ok , but as it is your mistake , kindly send me a coupon code for free delivery to reorder it .</div>
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<div dir="ltr">Regards</div>
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<div id="divRplyFwdMsg" dir="ltr"><font><b>From:</b> Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, May 27, 2021 9:55 PM<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> Re: [#2631979] - Delivery
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<div dir="ltr">Hi Rania,<br>
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<div>Thank you for contacting us.</div>
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<div dir="ltr">We offer our deepest apologies for the experience you have gone through, and we would like to inform you that this is not the experience that we would like our customers to have with us and that we seek to develop our services in order to have
 the best shopping experience with us next time.</div>
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<div dir="ltr">Here we advise you to please return the pyjama and get refunded and order it again because we cannot deliver the missing part only.</div>
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<div>We repeat our apologies and we appreciate your understanding and patience.</div>
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<div>Your friends,</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2631979