Subject: New Reply Received - Article Feedback - I have other questions about returns, refunds and cancellations. Who can I call?
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 21:27:46 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Article Feedback - I have other questions about returns, refunds and cancellations. Who can I call?  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Case not resolved refund not yet proceesed do not close the case as i keep messaging and contacting u non stop and u claim i did not. Solid denim dress not yet refunded ( screenshot proof attached and supervisor and warehouse confirm it .<img id="203f4fa3-0da4-4b25-8dfd-1fb78c827d36" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNDkyOTIxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fTjovOqvs18Xdj7FGKZtfmOSI1fIzHQwpBEtX6VX_OE" alt="Image" style="max-width: 100%">
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</span><img id="638e963b-f9ed-4500-9659-b34271d86975" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNDkyOTIxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5hbwK6lwHur9eKVHiV1rEzXUk77Hd2qqaKK_KAKigqE" alt="Image" style="max-width: 100%">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, May 28, 2021 11:40:20 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2620275] - Article Feedback - I have other questions about returns, refunds and cancellations. Who can I call?
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<span dir="ltr">Hi </span><span dir="ltr">Gretta</span><span>,</span> </div>
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<div style="box-sizing:border-box; word-break:break-word">Thank you for reaching out to us and giving us the opportunity to serve you.
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<div dir="ltr">Regarding order number (9658938874), we would like to inform you that we have processed the refund of amount (AED65.13 and AED20.84) on (5/20/21 6:32 PM) and the refund of (AED36.48) on (5/23/21 10:10 AM) and the amounts will be refunded back
 to your original payment method within 7- 21 working days.</div>
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<div>We thank you for your understanding and cooperation. </div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2620275