Subject: New Reply Received - Refund
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 27 May 2021 20:45:07 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Refund  Ticket comment <div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
Perfect i received a message!</div>
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And also, i would like to cancel an order which is cash on delivery </div>
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Order number: <a href="https://www.babyshopstores.com/ae/en/my-account/order/9664677611?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" target="_blank" rel="noreferrer" style="box-sizing: border-box; margin: 0px; font-family: Helvetica, Arial, sans-serif; font-size: 15px; caret-color: rgb(0, 185, 229); text-align: left; color: rgb(0, 185, 229)">9664677611</a>
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So the one paid with paypal is good but the one woth cash on delivery i want to cancel plz.</div>
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Thank you for your help</div>
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<font style="font-size:11pt" color="#000000"><b>De :</b> Babyshop &lt;[email-masked]&gt;<br>
<b>Envoyé :</b> 27 mai 2021 23:56<br>
<b>À :</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Objet :</b> Re: [#2631884] - Refund</font>
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<div dir="ltr">Hi Hana,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9664662878) was not placed successfully. Whenever this happens our system tries to capture the payment again
 automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9664662894).<br>
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The payment has been captured only once from your account which is for the new successfully placed order.<br>
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Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2631884