Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 26 May 2021 08:11:57 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/yVgr1MqUocNSv_eBN8mW0g~~/AALN9wA~/RgRijzZDPVcDc3BjQgpgpsMCrmCRNOwHUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
Dear All, <br>
<br>
Kindly be informed that both orders have been successfully delivered to the customer. <br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>26/5/2021 8:27 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2587736] - need escalation<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">Hi Team,</div>

<div dir="ltr">
<strong>Any update?</strong><br>
<br>
Problem Statement: Late Delivery<br>
Order Date : May 1, 2021/May 15, 2021<br>
Order ID: 6303673385/6308188803<br>
Tracking ID: SD001908356/SD002036848<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was shipped from our side on 5/3/21 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
The customer is chasing us for her orders and she contacts us on a daily basis so<strong dir="ltr" style="font-weight:700"> we request you to deliver them ASAP using a third party courier as you promised.</strong>
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<div dir="ltr">
<br>
Regards,</div>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/JJIzgjQAbFcxKqHpRLse4g~~/AALN9wA~/RgRijzZDPlcDc3BjQgpgpsMCrmCRNOwHUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2587736