Subject: New Reply Received - Re: Order confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 May 2021 13:57:38 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <span style="-webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Dear customer service,</span><div style="-webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)"><br></div>
<div style="-webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">I find the treatment I am receiving completely unprofessional and unacceptable. I have shared the confirmation email in this thread that clearly stipulates a FREE mattress (evidence attached, yet again)<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMzU5MzU0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MJ-5O8wpPsJiEgl-ofWqChT7jnMv06lRFFBnyxwP17k">. I am unable to return the product as it has been used in good faith that centrepoint would honour the purchase agreement and deliver all elements in the order.</div>
<div style="-webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)"><br></div>
<div style="-webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">There have been numerous emails and phone calls, in which Centrepoint have demonstrated an unwillingness to provide customer support by:</div>
<div style="-webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)"><br></div>
<div style="-webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">Not returning call, as promised</div>
<div style="-webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">Not reading emails clearly and not addressing the issue as outlined on more than one occasion. </div>
<div style="-webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)"><br></div>
<div style="-webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">I have been promised a call back from a manager which I was due to receive by last Sunday. I will be taking this to Dubai Consumer Affairs.</div>
<br><div dir="ltr">Ella</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 24 May 2021, at 08:08, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Hi Ella,<br style="box-sizing: border-box"><br style="box-sizing: border-box">
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<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">We apologize for the inconvenience caused.</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"> </div>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">After checking your order, we found out that there is no mattress in the item/order; therefore, if you think there is a missing mattress, we advise you to return the item and you will be refunded and you can the advertised/promoted product again.</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"> </div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Please feel free to contact us if you have any further questions.</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"> </div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Your friends</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word" dir="ltr">Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2593875