Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 21 May 2021 21:50:40 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Team </div>
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<div class="MsoNormal">Please be noted that this AWB has no record on system</div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Yours sincerely,</span></sub></div>
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<div class="MsoNormal"><b><sub><span style="font-size:14.0pt;color:#1F497D">Youssef Amr Abdelaziz</span></sub></b></div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Customer Service Executive</span></sub></div>
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<sub><span style="font-size:14.0pt;color:red">Aramex International</span></sub><sub><span style="font-size:14.0pt;color:#1F497D"> – Cairo, Egypt
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Tel 16996 - 33388466  - Fax +2037482990</span></sub></div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:red">aramex.com</span></sub></div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, May 18, 2021 4:51 PM<br>
<b>To:</b> Imran Masih &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Abdulrahman Mohamad (SA) &lt;[email-masked]&gt;; Youssef Amr &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ahmad Alawneh &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2469319] - Returns : 6298210678</div>
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<div class="MsoNormal">Hi team ,</div>
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<div class="MsoNormal">Please assist ASAP.</div>
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<div class="MsoNormal">Thankyou and Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Customer Support Associate</div>
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<div class="MsoNormal">Customer Service</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<b>From:</b> Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, May 17, 2021 7:23 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2469319] - Returns : 6298210678</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear <a id="OWAAMD4590C009F154DFEBB09EBA4AC71ADBF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>.</div>
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<div class="MsoNormal">Please assist,</div>
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<div class="MsoNormal"><b><span style="color:#1F497D">Imran Suleman Masih</span></b></div>
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<div class="MsoNormal"><span style="color:#1F497D">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="color:red">Aramex </span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Direct Line: +966565840874</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Email: <u><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></u></span></div>
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<div class="MsoNormal"><span style="color:red">aramex.com</span></div>
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<span style="color:#1F497D"><img width="83" height="14" style="width:.8645in;height:.1458in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMjc2MDgyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VeQmJnYtAOpUdjiL5Y_zTFso0BX7ZX62AsgrfKpi4Ns" alt="A picture containing vector graphics

Description generated with very high confidence"></span><span style="font-size:10.0pt"></span>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, May 17, 2021 6:21 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2469319] - Returns : 6298210678</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal">Hi <a id="OWAAM9CC11D4D716E45549377A52ED9F3077C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
<a id="OWAAMEC6BCBB676FA4BDA886DB584360339B3" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,</div>
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<div class="MsoNormal">Please get the pickup for the order number mentioned above done ASAP as the customer is waiting:\</div>
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<div class="MsoNormal">Tracking ID - 46712735355</div>
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<div class="MsoNormal">Pickup Reference Number: E01887F</div>
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<div class="MsoNormal">Mobile Number: 531141155</div>
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<div class="MsoNormal">Thankyou and Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Customer Support Associate</div>
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<div class="MsoNormal">Customer Service</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, May 16, 2021 12:47 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2469319] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Please assist us on this issue on priority</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Subject : Late pick up</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement – Late pick up</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order number : 6298210678</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Tracking ID - 46712735355</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Pickup Reference Number: E01887F</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Mobile Number: 531141155</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Assistance Required – Need urgent pick up (We can see that the return request was placed on May 02,2021 for the third time. Please update us about the delay in pick
 up and arrange the pick up as soon as possible).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Warm Regards!</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2469319:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CYoussefAm%40aramex.com%7C7c0aa41e5bea4758a8e108d91a0c53dc%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637569462514989396%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=mAgupRoqR%2FXzewrgmPyPQHnex12rRDYeAQjXWvEXIUA%3D&amp;reserved=0" rel="noreferrer">
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<div class="MsoNormal">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error.
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 If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message,
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2469319