Subject: New Reply Received - Order charged twice! Please refund
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 20 May 2021 22:10:07 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Order charged twice! Please refund   Ticket comment <div>Hi again </div>
<div>The bank statement was joined to my previous email and below again. The 2 transactions at the bottom of the statement show 2 debits for your store from my account for the same amount on 16/05, transaction POS payment number is there.</div>
<div>If you could please arrange for refund.</div>
<div>Thank you</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMjQxMzQ3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xh69OriWIa60V65mLr2PfSxUppD_DXT0EBwbW0jeoL8"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 21 May 2021, at 00:35, Homecentre &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Hi Laurence ,</div>
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style="box-sizing: border-box"></div>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">We are here to inform you that the payment has been captured only once from your account which is for the new successfully placed order. You may have an initial notification from your bank that the amount was debited but it is not. It is just a notification regarding authorization for us about the amount. If you still think that the amount was deducted twice, please visit your bank and provider us with the transaction number and a bank statement maintains so.<br style="box-sizing: border-box"><br style="box-sizing: border-box">
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style="box-sizing: border-box"></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word" dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2602454