Subject: Ticket Assigned - Order charged twice! Please refund
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 20 May 2021 16:37:09 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Order charged twice! Please refund  Hello
It seems that my last order including 4 plaids have been charged twice, amount of 25.100kd debited twice from my account.
The first order payment was under process and not confirmed due to some error, so I went again and submit order a second time in order for payment to be processed. 
Could you pls refund at earliest the amount of 25.100kd to my account and advise when done.
 Attached copy of my bank statement showing 2 same debits and order failure.

Regards
Laurence AlEnezi
Sent from my iPhone
 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2602454