Subject: New Reply Received - Delivery
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Sat, 15 May 2021 22:59:33 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Hi <br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Thank you but it's taking awfully long now it's like  almost a month anyway ... I hope that the matter be resolved no matter how much time it takes thank you
<span id="ms-outlook-android-cursor"></span><br>
<br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
<span id="OutlookSignature">
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
</div>
</span><br>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, May 14, 2021 10:49:38 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2423791] - need escalation urgent
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
Hi Fatema,</div>
<div>
<br style="box-sizing:border-box">
</div>
<div>Thank you for your patience.</div>
<div>
<br style="box-sizing:border-box">
</div>
<div>We sincerely apologize for the delay in getting back to you however, we have heard back from our team at this time and they have advised us that they are investigating regarding the same at this time. We will update you as soon as we receive further update
 from them.</div>
<div>
<br style="box-sizing:border-box">
</div>
<div>We request you to please allow us some more time so we can assist you regarding this accordingly.</div>
<div>
<br style="box-sizing:border-box">
</div>
<div>We appreciate your continued cooperation and patience with us.</div>
<div>
<br style="box-sizing:border-box">
</div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2457782