Subject: New Reply Received - Issue #1
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Mar 2021 19:54:51 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.  Issue #1  Ticket comment <div>
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<div style="direction: ltr">Dears, </div>
<div style="direction: ltr">Kindly update us for my case.</div>
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<div style="direction: ltr">Thanks </div>
<div style="direction: ltr">Peter </div>
<div style="direction: ltr">65614156</div>
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<div>From: peter wahba &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, February 25, 2021 6:28:42 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Issue #1
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Dears.</div>
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Thanks for your cooperation and you tray to solve this issue,</div>
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As per first mail from my side, my issue is i tray to buy item online and facing issue it's not available for more location since i get good offer 40%. after offer change to 20%  is available for the same location i tray to request it before. </div>
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i hope to find solve it.</div>
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Thanks,</div>
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Peter</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, February 25, 2021 11:20 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Issue #1</font>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2104915</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2104915<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammed Fahim : </div>
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<div dir="ltr">Hi Peter,<br>
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Thank you for getting in touch with us again.<br>
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We are truly sorry to hear that you are facing issues while placing order however, as we informed you earlier that the delivery service is not available in certain areas, so we request you now to please select the store pickup option.<br>
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Thank you for your understanding and cooperation.<br>
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Feel free to get in touch with us for further assistance.<br>
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 Your friends,<br>
 The Support Team <br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2104915