Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Feb 2021 13:17:49 +0000 (UTC)

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi there           05:06 PM, 21st Feb                     User                    I want to ask about my order. I placed it on the 13 of Feb and still showing as processing           05:06 PM, 21st Feb                     User                    I placed another order 1 day after this order and already received the recent order almost a week ago           05:07 PM, 21st Feb                     User                             05:08 PM, 21st Feb                     User                    This is the order details           05:08 PM, 21st Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:10 PM, 21st Feb                   محمد                   We apologise for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us.           05:17 PM, 21st Feb                   محمد                    Your request has been filed with the concerned party to deliver the product as soon as possible. You will be contacted in case of any new information.           05:17 PM, 21st Feb                   محمد                   Is there anything else I can help you with?           05:17 PM, 21st Feb                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:17 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2134992