Subject: Ticket Assigned - Conversation with Ticking Donut
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Feb 2021 15:16:56 +0000 (UTC)

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ticking  Donut Ticking  Donut                    Hi           07:04 PM, 19th Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           07:08 PM, 19th Feb                     Ticking  Donut                    Hi           07:08 PM, 19th Feb                     Ticking  Donut                    yesterday I ordered foundations i chose the tone and when i placed the order it was changed           07:09 PM, 19th Feb                     Ticking  Donut                    I contacted one agent he said i can change it on the shop only           07:10 PM, 19th Feb                   محمد                   Can you please share your order number ?           07:10 PM, 19th Feb                     Ticking  Donut                    Yes sure           07:10 PM, 19th Feb                     Ticking  Donut                    9636526546           07:11 PM, 19th Feb                     Ticking  Donut                    the order is still processing can u change it or not possible           07:11 PM, 19th Feb                   محمد                   Please hold for a moment while I gather those details for you.           07:11 PM, 19th Feb                     Ticking  Donut                    Sure           07:11 PM, 19th Feb                   محمد                   Hi Baraa ,This  order not shipped yet           07:12 PM, 19th Feb                     Ticking  Donut                    Yes           07:13 PM, 19th Feb                     Ticking  Donut                    it is not shipped           07:13 PM, 19th Feb                     Ticking  Donut                    I ordered yesterday           07:13 PM, 19th Feb                   محمد                   In the meantime, an exchange is not available at  https://www.centrepointstores.com . You can return online purchases through the below three channels:     · You can contact our customer support team on 800-6927  to book a return and to be notified of the refund amount based on our return policy. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (brand) store across the UAE .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the  UAE. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:14 PM, 19th Feb                     Ticking  Donut                    I chose buff           07:14 PM, 19th Feb                     Ticking  Donut                    but when i placed the order it was changed           07:15 PM, 19th Feb                     Ticking  Donut                    to beige           07:15 PM, 19th Feb                     Ticking  Donut                             07:15 PM, 19th Feb                     Ticking  Donut                    I cant change it !           07:15 PM, 19th Feb                   محمد                   Kindly note  for life style you can exchange in store if you receive wrong item or  co lor           07:16 PM, 19th Feb                   محمد                   Is there anything else I can help you with?           07:16 PM, 19th Feb                     Ticking  Donut                    Ok           07:16 PM, 19th Feb                     Ticking  Donut                    thank u           07:16 PM, 19th Feb                     Ticking  Donut                    no thanks           07:16 PM, 19th Feb                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:16 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2125996