Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Feb 2021 14:50:33 +0000 (UTC)

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello!           06:30 PM, 19th Feb                     User                    Can I extend my gift card through your telephone or online service? Urgent! as the card will expire in several days           06:33 PM, 19th Feb                     User                    As many your shops are closed and I all the telephone you published, but no answers at all           06:34 PM, 19th Feb                     User                    Please help me out! Many thanks!           06:35 PM, 19th Feb                     User                    P.S. I also emailed you, but haven't received reply yet...           06:36 PM, 19th Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           06:38 PM, 19th Feb                     User                    OK. tnanks           06:38 PM, 19th Feb                     User                    thanks           06:38 PM, 19th Feb                   محمد                   Please hold for a moment while I gather those details for you.           06:39 PM, 19th Feb                     User                    Sure           06:40 PM, 19th Feb                   محمد                   We apologise for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us.    after check  we can't extend the validity for gift card from our side           06:42 PM, 19th Feb                   محمد                   Is there anything else I can help you with?           06:42 PM, 19th Feb                     User                    So, you meant I have to go to your shop, face to face to extend my gift card?           06:44 PM, 19th Feb                     User                    Can I extend my gift card through your telephone or online service?           06:44 PM, 19th Feb                   محمد                   Kindly  we advice you  to  visit    the nearest store they will hep   you           06:47 PM, 19th Feb                   محمد                   Is there anything else I can help you with?           06:47 PM, 19th Feb                     User                    Is your shop in Reading centre closed?           06:48 PM, 19th Feb                   محمد                   https://www.centrepointstores.com/bh/en/storelocator           06:49 PM, 19th Feb                   محمد                   you can find the nearest store from here           06:49 PM, 19th Feb                   محمد                   Is there anything else I can help you with?           06:49 PM, 19th Feb                     User                    OK, thanks           06:50 PM, 19th Feb                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:50 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2125906