Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 13:27:02 +0000 (UTC)

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           05:14 PM, 15th Feb                   Bot                   Hi again!           05:14 PM, 15th Feb                     User                    I had returned few items           05:14 PM, 15th Feb                     User                    They were picked up           05:14 PM, 15th Feb                     User                    But I have not heard from anybody at centrepoint           05:15 PM, 15th Feb                     User                    Where is my return?           05:15 PM, 15th Feb                     User                    And I was expecting cash on return           05:15 PM, 15th Feb                     User                    But I have nothing.           05:15 PM, 15th Feb                     User                    Had I known this process was so complicated... I would have returned in store directly instead of pick up.           05:16 PM, 15th Feb                     User                    Please respond           05:16 PM, 15th Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:18 PM, 15th Feb                     User                    I returned few items.. That were picked up from my home           05:20 PM, 15th Feb                     User                    5 days ago           05:21 PM, 15th Feb                     User                    I have not heard from anybody           05:21 PM, 15th Feb                   محمد                   Can you please share your order number ?           05:21 PM, 15th Feb                     User                    I was not given any return cash           05:21 PM, 15th Feb                   محمد                   There is no charge for return it's free           05:21 PM, 15th Feb                     User                    return 1000522283 for order 6271479450           05:22 PM, 15th Feb                   محمد                   Please hold for a moment while I gather those details for you.           05:22 PM, 15th Feb                     User                    I mean i was expecting refund in cash           05:22 PM, 15th Feb                     User                    Because of covid 19 situation I avoided going to centrepoint store to return...           05:23 PM, 15th Feb                     User                    Is there anyway I can get return in cash.           05:23 PM, 15th Feb                     User                    I have not received any info from centrepoint in last 5days since the return           05:23 PM, 15th Feb                   محمد                   The  items have been collected on Feb 13 08:27  the refund will processed to your credit in app  within  5-7 days start from collection day           05:24 PM, 15th Feb                   محمد                   Is there anything else I can help you with?           05:24 PM, 15th Feb                     User                    Is there any way I can get this in cash           05:25 PM, 15th Feb                     User                    If I got to store?           05:25 PM, 15th Feb                   محمد                   Sorry  for that  ,no way  , if your return to store you will get it cash  online only to app           05:25 PM, 15th Feb                   محمد                   Is there anything else I can help you with?           05:25 PM, 15th Feb                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:26 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2105374