Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 09:57:01 +0000 (UTC)

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:31 PM, 15th Feb                     User                    I had ordered this and today is the delivery date can I know by Wht time can I expect it since I have missed the tracking Nbr           01:34 PM, 15th Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:34 PM, 15th Feb                   محمد                   Can you please share your order number ?           01:34 PM, 15th Feb                     User                    My name is Madhusoodan prabhu and contact Nbr is 39080795           01:34 PM, 15th Feb                     User                    I have missed the order Nbr           01:34 PM, 15th Feb                     User                    But it’s cash on delivery mode booked on 12th           01:35 PM, 15th Feb                   محمد                   Can you please share your order number or registered email address.?           01:36 PM, 15th Feb                   محمد                   Hi, I'm not getting a response from you. Are we still connected?           01:40 PM, 15th Feb                     User                    I can share the email [email-masked] since I have missed the order Nbr           01:42 PM, 15th Feb                     User                    Hi r u there           01:45 PM, 15th Feb                   محمد                   This  your order number 7435171267           01:46 PM, 15th Feb                     User                    Ok           01:46 PM, 15th Feb                     User                    Thx... By what time delivery is expected so I can be there           01:47 PM, 15th Feb                   محمد                   as per the courier partner We can see that they have been trying to contact you on 39080796 but it seems that you have  refused to receive it  kindly make new order we will  deliver it           01:47 PM, 15th Feb                   محمد                   Is there anything else I can help you with?           01:47 PM, 15th Feb                     User                    The Nbr is 39080795           01:48 PM, 15th Feb                     User                    And I was surprised as to no calls that’s the reason I choosed to chat and Enquiry           01:49 PM, 15th Feb                     User                    I need it pls proceed with the delivery           01:49 PM, 15th Feb                   محمد                   Sorry for that   your order already returned to warehouse ,you can  make a new order           01:51 PM, 15th Feb                   محمد                   Is there anything else I can help you with?           01:51 PM, 15th Feb                     User                    But how’s thats possible when I have given the email and the Nbr right           01:51 PM, 15th Feb                     User                    The delivery date is for today so how come it’s returned to warehouse           01:52 PM, 15th Feb                   محمد                            01:56 PM, 15th Feb                   محمد                   The order refused on  14           01:56 PM, 15th Feb                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:56 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2103893