Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 09:32:53 +0000 (UTC)

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello , you sent the wrong scooter . I ordered the spiderman scooter . This scooter is too small for my boy .           01:18 PM, 15th Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:21 PM, 15th Feb                   محمد                   Can you please share your order number ?           01:24 PM, 15th Feb                     User                    9634999001           01:27 PM, 15th Feb                   محمد                   Please hold for a moment while I gather those details for you.           01:27 PM, 15th Feb                   محمد                   is  this name of item  Spider-Man Printed 2-Wheeler Scooter?           01:28 PM, 15th Feb                     User                    Yes this           01:29 PM, 15th Feb                   محمد                   We apologize for that  ,We  have created return request  for the item           01:30 PM, 15th Feb                     User                    I have assembled the scooter           01:30 PM, 15th Feb                   محمد                   the courier guy will contact   you within a few days  for  collection           01:30 PM, 15th Feb                   محمد                   No  problem you can package it by  any box           01:31 PM, 15th Feb                   محمد                   Is there anything else I can help you with?           01:31 PM, 15th Feb                     User                    Will the spiderman scooter be delivered?           01:31 PM, 15th Feb                   محمد                   After collection the refund will be processed til  it reached warehouse           01:32 PM, 15th Feb                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:32 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2103746