Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 12:12:46 +0000 (UTC)

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:45 PM, 14th Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:48 PM, 14th Feb                     User                    I have done few return of items           03:49 PM, 14th Feb                     User                    can you please check & confirm me if return is done           03:49 PM, 14th Feb                   محمد                   Can you please share your order number?           03:49 PM, 14th Feb                     User                    ok just 1 min           03:50 PM, 14th Feb                     User                    I have the receipts of return with me           03:50 PM, 14th Feb                     User                    from that should I tell you anything of use?           03:50 PM, 14th Feb                   محمد                   did  you  order it from  online  or store ?           03:54 PM, 14th Feb                     User                    online           03:54 PM, 14th Feb                   محمد                   You can share the receipt and  order also           03:54 PM, 14th Feb                     User                    I have the transaction numbers with me           03:55 PM, 14th Feb                     User                    mentioned on receipts           03:55 PM, 14th Feb                   محمد                   Can you please share your order number or registered email address?           03:55 PM, 14th Feb                     User                    [email-masked]           03:55 PM, 14th Feb                   محمد                   Please hold for a moment while I gather those details for you.           03:58 PM, 14th Feb                     User                    sure           03:59 PM, 14th Feb                   محمد                   There is  a lot of  order they  last one  is   9635311897 and  not delivered           04:00 PM, 14th Feb                     User                    ok I will give you order numbers, please confirm if the refund is processed from your end           04:01 PM, 14th Feb                     User                    9631219594           04:01 PM, 14th Feb                     User                    9629981158           04:01 PM, 14th Feb                     User                    9628187500           04:01 PM, 14th Feb                     User                    9632206679           04:02 PM, 14th Feb                     User                    please check & confirm for above four & tell me serial wise           04:02 PM, 14th Feb                   محمد                   Please hold for a moment while I gather those details for you.           04:03 PM, 14th Feb                   محمد                   This  order 9631219594  refunded  on 1/28/21  amount 47           04:06 PM, 14th Feb                   محمد                   9629981158 refunded  on 1/28/21           04:07 PM, 14th Feb                   محمد                   9628187500 refunded on  1/28/21           04:09 PM, 14th Feb                   محمد                   ORDER 9632206679  REFUNDED ON 2/12/21           04:09 PM, 14th Feb                   محمد                   Is there anything else I can help you with?           04:09 PM, 14th Feb                     User                    please tell me amounts refunded for 9629981158 & ,9628187500           04:10 PM, 14th Feb                   محمد                   9629981158  REFUNDED AMOUNT  WAS  56           04:11 PM, 14th Feb                   محمد                   +28187500  AMOUNT  WAS  24+99           04:12 PM, 14th Feb                   محمد                   Is there anything else I can help you with?           04:12 PM, 14th Feb                     User                    nothing more           04:12 PM, 14th Feb                     User                    thank you very much           04:12 PM, 14th Feb                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:12 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2099420