Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 15:25:28 +0000 (UTC)

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           07:16 PM, 13th Feb                   Bot                   Hi again!           07:16 PM, 13th Feb                     User                    How are you           07:16 PM, 13th Feb                     User                    I received my order           07:16 PM, 13th Feb                     User                    But by mistake I bought 2 pyjamas same twice           07:17 PM, 13th Feb                     User                    Can I replace           07:17 PM, 13th Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           07:19 PM, 13th Feb                   محمد                   In the meantime, an exchange is not available centrepoint  . You can return online purchases through the below three channels:   · You can contact our customer support team on (800-629823) to book a return and to be notified of the refund amount based on our return policy. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, https://www.maxfashion.com/en/ you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (brand) store across the UAE.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:23 PM, 13th Feb                   محمد                   Is there anything else I can help you with?           07:23 PM, 13th Feb                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:25 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2095593