Subject: Ticket Assigned - Conversation with Chanting Wayfarer
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 12:23:19 +0000 (UTC)

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chanting Wayfarer Chanting Wayfarer                    Hello           04:04 PM, 13th Feb                   Bot                   أهلا مرة أخرى!           04:04 PM, 13th Feb                     Chanting Wayfarer                    hi           04:04 PM, 13th Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           04:09 PM, 13th Feb                     Chanting Wayfarer                    Mr. tawfik you are the 6th max representative in am complaining to abt my orders i paid for 13 days ago           04:11 PM, 13th Feb                     Chanting Wayfarer                    every representative gave me hope that orders will be ready for me within 24hrs but no progress           04:12 PM, 13th Feb                     Chanting Wayfarer                    1st feb i placed orders           04:12 PM, 13th Feb                   محمد                   6269713777, 6269640758,6269529174, 6269397100 are this your orders           04:13 PM, 13th Feb                     Chanting Wayfarer                    6269713777,6269640758,6269529174, 6269397100           04:13 PM, 13th Feb                     Chanting Wayfarer                    yup           04:13 PM, 13th Feb                     Chanting Wayfarer                    what is the issue with it?           04:13 PM, 13th Feb                   محمد                   Please hold for a moment while I gather those details for you.           04:14 PM, 13th Feb                     Chanting Wayfarer                    Ok           04:15 PM, 13th Feb                   محمد                   We apologise for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us.   there is  technical  issue on orders so  we will  check  with store to hand  it  and ship  orders to store or process the refund asap           04:17 PM, 13th Feb                   محمد                   Is there anything else I can help you with?           04:17 PM, 13th Feb                     Chanting Wayfarer                    I don’t want refund           04:18 PM, 13th Feb                     Chanting Wayfarer                    that will be extremely disappointing           04:19 PM, 13th Feb                     Chanting Wayfarer                    i am waiting for these orders since so long           04:19 PM, 13th Feb                     Chanting Wayfarer                    products are still available they are not out of stock than why will it be refunded ?           04:20 PM, 13th Feb                   محمد                   We  will check with tech team and store  asap  to  ship it           04:20 PM, 13th Feb                   محمد                   Is there anything else I can help you with?           04:20 PM, 13th Feb                     Chanting Wayfarer                    Mr. manish is the last person i talked to the day before yesterday           04:21 PM, 13th Feb                     Chanting Wayfarer                    he said he is going to personally talk to the tech team abt it and will het back to me           04:21 PM, 13th Feb                     Chanting Wayfarer                    Within 24hrs           04:21 PM, 13th Feb                   محمد                   I will escalate  your issue directly after closing chat  and  send  email  to follow up  your issue           04:21 PM, 13th Feb                     Chanting Wayfarer                    its been 48hrs now no response           04:21 PM, 13th Feb                     Chanting Wayfarer                    Ok i am trusting you now           04:22 PM, 13th Feb                   محمد                   We will do  the needful  be assured           04:23 PM, 13th Feb                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:23 PM, 13th Feb                     Chanting Wayfarer                    Thank you           04:23 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2094593