Subject: Ticket Assigned - Conversation with Fuzzy Telephone
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 09:29:00 +0000 (UTC)

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fuzzy Telephone Fuzzy Telephone                    I send the picture through email pls i need to change that clothe ASAP           01:15 PM, 13th Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:15 PM, 13th Feb                     Fuzzy Telephone                    I recieve a wrong item           01:16 PM, 13th Feb                   محمد                   In the meantime, an exchange is not available at maxfashion.com . You can return online purchases through the below three channels:    · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, https://www.maxfashion.com/en/ you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (brand) store across the QA.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the QA. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:17 PM, 13th Feb                   محمد                   Is there anything else I can help you with?           01:17 PM, 13th Feb                     Fuzzy Telephone                    How i can i select when the item its wrong to exchange           01:20 PM, 13th Feb                     Fuzzy Telephone                    The item which i select u guys send me wrong item and again i need to select the item which i didnot recieve to resend           01:22 PM, 13th Feb                   محمد                   We apologize for that  ,Can you please share your order number and  the name of items that you received it wrong           01:22 PM, 13th Feb                     Fuzzy Telephone                    4534843154           01:23 PM, 13th Feb                   محمد                   Panelled High Rise Leggings with 3/4 Length ,Textured Top with Hood and Long Sleeves   wich  item is wrong  ?           01:24 PM, 13th Feb                     Fuzzy Telephone                    Panelled high rise leggings its ok           01:24 PM, 13th Feb                     Fuzzy Telephone                    but the hoodie the silver color i order and i recieve green colour sweater           01:25 PM, 13th Feb                   محمد                   We made return request for  the item the courier guy will contact  you with few days for collection           01:26 PM, 13th Feb                   محمد                   Is there anything else I can help you with?           01:26 PM, 13th Feb                     Fuzzy Telephone                    Ok thank you tell the courier guy to bring same one which i order through online           01:27 PM, 13th Feb                   محمد                   Kindly  note  exchange not available only return and refund           01:28 PM, 13th Feb                   محمد                   Is there anything else I can help you with?           01:28 PM, 13th Feb                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:28 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2093428