Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 12:41:49 +0000 (UTC)

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, I wanted to get an update on my cancelled order. Part of amount was supposed to be refunded into my account and some of it was supposed to be put back in my max account as store credit. I haven’t received either.           04:22 PM, 11th Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           04:25 PM, 11th Feb                     User                    Okay thanks           04:27 PM, 11th Feb                   محمد                   Kindly share  order number and more details so we can assist you           04:27 PM, 11th Feb                     User                    9633412875           04:29 PM, 11th Feb                   محمد                   We apologise for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us.   Please consider this a rare exception. Whenever a customer places an order, it goes through the quality check process. and the cancelled item has been refunded ,the process take 4-15 days according the bank procedures           04:32 PM, 11th Feb                   محمد                   Is there anything else I can help you with?           04:32 PM, 11th Feb                     User                    What about the store credit?           04:34 PM, 11th Feb                   محمد                   The refund amount  61.01  has been processed to your bank account           04:36 PM, 11th Feb                   محمد                   Is there anything else I can help you with?           04:36 PM, 11th Feb                     User                    No that’s not the right breakdown. Let me share a screenshot           04:37 PM, 11th Feb                   محمد                   kindly  note  non refundable amount was 13.9925  is the value  of promo code 50FT           04:39 PM, 11th Feb                   محمد                   Is there anything else I can help you with?           04:39 PM, 11th Feb                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:41 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2087077