Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 11:28:05 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:15 PM, 10th Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:16 PM, 10th Feb                     User                    Can u see my previously ordered items           03:17 PM, 10th Feb                   محمد                   Can you please share your order number ?           03:18 PM, 10th Feb                     User                    9625019063           03:19 PM, 10th Feb                     User                    The fish toy is missing           03:19 PM, 10th Feb                   محمد                   Please hold for a moment while I gather those details for you.           03:21 PM, 10th Feb                     User                    Ok           03:21 PM, 10th Feb                   محمد                   We  apologize  for that  ,the  refund  has been processed fro  the missing item and  the process  take 4-15 days according the bank procedures           03:23 PM, 10th Feb                   محمد                   Is there anything else I can help you with?           03:23 PM, 10th Feb                     User                    Can't u send me the item           03:23 PM, 10th Feb                     User                    I wanted it for my daughter           03:23 PM, 10th Feb                   محمد                   I apologize for the inconvenience caused to you but the item has already been refunded from our end.           03:24 PM, 10th Feb                   محمد                   Also, we are unable to resend the items if lost by the courier partner.           03:25 PM, 10th Feb                   محمد                   Is there anything else I can help you with?           03:25 PM, 10th Feb                     User                    It's not lost by the courier           03:25 PM, 10th Feb                     User                    It didn't come in the box           03:25 PM, 10th Feb                   محمد                   As  we can  see  in our  system  the item has been delivered  ,but  as you inform us   it was  missing so  we process  the refund           03:26 PM, 10th Feb                   محمد                   Is there anything else I can help you with?           03:26 PM, 10th Feb                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:27 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2081770