Subject: Ticket Assigned - Conversation with Swimming Fire
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 09 Feb 2021 12:03:41 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Swimming Fire Swimming Fire                    when i placed the order it mentioned delivery on 9th feb           03:43 PM, 09th Feb                     Swimming Fire                    but as of now i didnot get any call for the delivery           03:43 PM, 09th Feb                     Swimming Fire                    can u plz check where is my order           03:43 PM, 09th Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:45 PM, 09th Feb                   محمد                   Can you please share your order number ?           03:47 PM, 09th Feb                     Swimming Fire                    Order #8233921131           03:50 PM, 09th Feb                   محمد                   Please hold for a moment while I gather those details for you.           03:52 PM, 09th Feb                     Swimming Fire                    ok           03:52 PM, 09th Feb                   محمد                   Your order on the way to yiu  will be delivered  within  1-2 days you can track it from here https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FC0207210004657           03:53 PM, 09th Feb                   محمد                   Is there anything else I can help you with?           03:53 PM, 09th Feb                     Swimming Fire                    again 1 or 2 days?           03:54 PM, 09th Feb                     Swimming Fire                    why it is delayed           03:54 PM, 09th Feb                   محمد                   Please note that home delivery requests need 2-3 Business days on   from the date of order creation.           03:56 PM, 09th Feb                   محمد                   Is there anything else I can help you with?           03:59 PM, 09th Feb                     Swimming Fire                    when i place the order.....it is mentioned delivery on 9th feb           04:00 PM, 09th Feb                     Swimming Fire                    i placed the order on 7th feb           04:00 PM, 09th Feb                     Swimming Fire                    today is second day           04:00 PM, 09th Feb                     Swimming Fire                    then why again 1 or 2 days           04:00 PM, 09th Feb                   محمد                   We apologize for that  delay ,we will escalate your issue  to deliver your order asap           04:01 PM, 09th Feb                   محمد                   Is there anything else I can help you with?           04:01 PM, 09th Feb                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:03 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2076874