Subject: Ticket Assigned - Conversation with Dunking Heart
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 12:26:17 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dunking Heart Dunking Heart                    Hi           04:10 PM, 08th Feb                     Dunking Heart                    Are u there?           04:10 PM, 08th Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           04:13 PM, 08th Feb                     Dunking Heart                    Do i requested a return on order 9637635921           04:13 PM, 08th Feb                     Dunking Heart                    So*           04:13 PM, 08th Feb                     Dunking Heart                    and they said they refunded but I didn’t get anything back in my account nor did i get any splash credits for it           04:14 PM, 08th Feb                     Dunking Heart                    please can you check and let me know           04:14 PM, 08th Feb                     Dunking Heart                    why haven’t i got a refund yet           04:14 PM, 08th Feb                   محمد                   Please hold for a moment while I gather those details for you.           04:16 PM, 08th Feb                     Dunking Heart                    Sure           04:16 PM, 08th Feb                   محمد                   Kindly note   the  amount  79 has been refunded   on 1/24/21  to your Card number: 456835******2403  on  and the process  take  7-15 business days according the bank procedures           04:20 PM, 08th Feb                   محمد                   Is there anything else I can help you with?           04:20 PM, 08th Feb                     Dunking Heart                    It has been more than 15 days           04:21 PM, 08th Feb                     Dunking Heart                    Can you just cancel that and give me dplash credits instead?           04:21 PM, 08th Feb                     Dunking Heart                    Plus that card has been deactivated so the transaction will fail from your side           04:23 PM, 08th Feb                   محمد                   If  you didn't receive it kindly share with your bank directly and provide them this token 169999990068552825           04:23 PM, 08th Feb                   محمد                   Is there anything else I can help you with?           04:23 PM, 08th Feb                     Dunking Heart                    But will i still get the refund on a deactivated debit card?           04:24 PM, 08th Feb                   محمد                   If you didn't receive it kindly share with your bank directly and provide them this token 169999990068552825           04:25 PM, 08th Feb                   محمد                   Is there anything else I can help you with?           04:25 PM, 08th Feb                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:26 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2072514