Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 12:04:59 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           03:49 PM, 08th Feb                   Bot                   Hi again!           03:49 PM, 08th Feb                     User                    I ordered two t shirt but the product is cancelled so how I can apply for refund           03:50 PM, 08th Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:50 PM, 08th Feb                   محمد                   Can you please share your order number ?           03:51 PM, 08th Feb                     User                    That time I don't create an account I shop as guest           03:51 PM, 08th Feb                   محمد                   Can you please share your order number or registered email address.           03:55 PM, 08th Feb                     User                    Order number is 9634143046           03:58 PM, 08th Feb                   محمد                   Please hold for a moment while I gather those details for you.           04:00 PM, 08th Feb                     User                    Ok           04:00 PM, 08th Feb                   محمد                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9634143046) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9634135488).           04:01 PM, 08th Feb                   محمد                   Is there anything else I can help you with?           04:02 PM, 08th Feb                     User                             04:02 PM, 08th Feb                   محمد                   KIndly  note the system try again by it self  and your order 9634135488  has been  placed successfully           04:03 PM, 08th Feb                   محمد                   Is there anything else I can help you with?           04:03 PM, 08th Feb                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:04 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2072396