Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 12:02:26 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello my name is fatema.  I ordered two pieces of clothes in max online  yesterday and I got the delivery today but the sizes are unfit. I chosed the wrong size unknowingly. So how can I exchange it or do a refund as I did cod. Any solution plz??           03:56 PM, 08th Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:57 PM, 08th Feb                     User                    Yes plz I wrote my concern. Plz help me to find a solution           03:58 PM, 08th Feb                   محمد                   In the meantime, an exchange is not available at  https://www.maxfashion.com . You can return online purchases through the below three channels:     · · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (brand) store across the QA.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the QA. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:59 PM, 08th Feb                   محمد                   Is there anything else I can help you with?           03:59 PM, 08th Feb                     User                    Thanks           04:01 PM, 08th Feb                     User                    Nothing more           04:01 PM, 08th Feb                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:02 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2072385