Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Feb 2021 14:54:17 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           06:36 PM, 07th Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           06:37 PM, 07th Feb                     User                    I want to know why one of my item was cancelled when  I can see it it still available online           06:38 PM, 07th Feb                     User                    I really wanted that item           06:38 PM, 07th Feb                   محمد                   Can you please share your order number?           06:38 PM, 07th Feb                     User                    6271310457           06:40 PM, 07th Feb                     User                    Are you there           06:41 PM, 07th Feb                   محمد                   Please hold for a moment while I gather those details for you.           06:42 PM, 07th Feb                     User                    Ok           06:42 PM, 07th Feb                   محمد                   We apologise for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us.   Please consider this a rare exception. Whenever a customer places an order, it goes through the quality check process.  and the  item Sustainable Textured Top with Mandarin Collar and Short Sleeves  has  been cancelled due quality issue and it is out of stock  only one item available           06:46 PM, 07th Feb                     User                    But I checked it is still available           06:46 PM, 07th Feb                     User                    I am able to add it in the basket           06:46 PM, 07th Feb                     User                    Hello           06:50 PM, 07th Feb                   محمد                   You can check here only one item and it's damaged will  update soon  on website           06:51 PM, 07th Feb                   محمد                   Is there anything else I can help you with?           06:51 PM, 07th Feb                   Apoorv                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           06:53 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2068628