Subject: Ticket Assigned - Conversation with Signaling Birdie
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 07 Feb 2021 12:20:55 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Signaling Birdie Signaling Birdie                    HI           04:05 PM, 07th Feb                     Signaling Birdie                    my name is Zaheer Abbas and I have Order number 6268505008           04:06 PM, 07th Feb                     Signaling Birdie                    I request for 3 Items which I not received with the order and now they cancel what is this why my order have been cancel           04:06 PM, 07th Feb                     Signaling Birdie                    Is this joke to purchase online from the MAX           04:07 PM, 07th Feb                     Signaling Birdie                    or I tell everybody its not good to shop from MAX           04:07 PM, 07th Feb                     Signaling Birdie                    My other order # 6269635289 I received 2 MASCARA both of them dried and in order term & condition its written that Items not be returned           04:09 PM, 07th Feb                     Signaling Birdie                    how Items not returned and how you could cancel the Items from my Order           04:09 PM, 07th Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           04:11 PM, 07th Feb                     Signaling Birdie                    Yes Sir I write my Issue above           04:11 PM, 07th Feb                     Signaling Birdie                    and from last 2  weeks I am write my issue and every time I talk to customer representative that I need my order item not refund           04:12 PM, 07th Feb                     Signaling Birdie                    how you not return items which is defected and tell us that your order have been canceled           04:13 PM, 07th Feb                   محمد                   Please hold for a moment while I gather those details for you.           04:14 PM, 07th Feb                   محمد                   We apologise for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us.   Please consider this a rare exception. Whenever a customer places an order, it goes through the quality check process.   and  the cancelled  item have been refunded on 2/7/21 and  the process  take 5-14 business days according  the bank procedures           04:17 PM, 07th Feb                   محمد                   Is there anything else I can help you with?           04:17 PM, 07th Feb                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:20 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2067806