Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 05:06:42 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi ... good morning           08:58 AM, 04th Feb                     User                    I made an order on 1st feb but, still not received           08:58 AM, 04th Feb                   محمد                   Hi  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           08:59 AM, 04th Feb                   محمد                   Can you please share your order number ?           08:59 AM, 04th Feb                     User                    Ok           08:59 AM, 04th Feb                     User                             09:01 AM, 04th Feb                   محمد                   Please hold for a moment while I gather those details for you.           09:03 AM, 04th Feb                     User                    Ok           09:03 AM, 04th Feb                     User                    it's been 4 days           09:03 AM, 04th Feb                     User                    Normally v get the very next day           09:04 AM, 04th Feb                   محمد                   We apologize for that  delay ,we will escalate your issue to ship  the order to store asap           09:04 AM, 04th Feb                   محمد                   Is there anything else I can help you with?           09:04 AM, 04th Feb                     User                    But when can i expect to receive it?           09:05 AM, 04th Feb                     User                    Still didn't get an answer for it           09:05 AM, 04th Feb                   محمد                   we will check with our team and inform you within  24 hours           09:05 AM, 04th Feb                     User                    Ok           09:06 AM, 04th Feb                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:06 AM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2054728