Subject: Ticket Assigned - Conversation with Nawal Abbasi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 10:31:10 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nawal Abbasi Nawal Abbasi                    I wanted ask about the refund of half cancelled order?           02:18 PM, 31st Jan                   محمد                   Hi  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:20 PM, 31st Jan                   محمد                   Can you please share your order number ?           02:20 PM, 31st Jan                     Nawal Abbasi                    9625307015           02:20 PM, 31st Jan                   محمد                   Please hold for a moment while I gather those details for you.           02:21 PM, 31st Jan                     Nawal Abbasi                    Okay thank you           02:21 PM, 31st Jan                   محمد                   Hi  Farhana  ,We apologise for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us.           02:23 PM, 31st Jan                     Nawal Abbasi                    So where would the refund go?           02:23 PM, 31st Jan                   محمد                   we will escalate your issue to the concern  team to cancel the rest  of order and  process the refund asap           02:23 PM, 31st Jan                     Nawal Abbasi                    No we received the rest of it           02:24 PM, 31st Jan                     Nawal Abbasi                    I just wanted to ask about the refund since we cancelled half of immediately. I was being processed then           02:24 PM, 31st Jan                     Nawal Abbasi                    Would the refund go back to my card? I haven't received it yet           02:25 PM, 31st Jan                   محمد                   We apologize for that  ,the refund has been  processed on  12/29/20  for  amount  AED304.36  and  the process  take  5-14  business days  according  the bank   procedures           02:26 PM, 31st Jan                   محمد                   Is there anything else I can help you with?           02:27 PM, 31st Jan                     Nawal Abbasi                    Almost a month has passed so it's gonna take more days?           02:27 PM, 31st Jan                   محمد                   KIndly check  your card  Card number: 542933******8760  and  with bank directly  and provide them the request  token 169999990061262933           02:30 PM, 31st Jan                   محمد                   Is there anything else I can help you with?           02:30 PM, 31st Jan                     Nawal Abbasi                    Ohay thank you           02:30 PM, 31st Jan                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:30 PM, 31st Jan                     Nawal Abbasi                    You too           02:31 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2039646