Subject: Ticket Assigned - Conversation with sarfarosh.sheikh
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 10:21:27 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sarfarosh.sheikh sarfarosh.sheikh                    Hi           02:04 PM, 31st Jan                     sarfarosh.sheikh                    I just received ny order           02:04 PM, 31st Jan                     sarfarosh.sheikh                    My 1 item is missing           02:05 PM, 31st Jan                     sarfarosh.sheikh                    And one item is not as described online           02:05 PM, 31st Jan                     sarfarosh.sheikh                    Order number #9632034898           02:06 PM, 31st Jan                     sarfarosh.sheikh                    The Ferrari bottle I ordered was described as metal water bottle but I received plastic           02:07 PM, 31st Jan                   محمد                   Hi  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:07 PM, 31st Jan                   محمد                   Please hold for a moment while I gather those details for you.           02:07 PM, 31st Jan                     sarfarosh.sheikh                    And bear print pajama set is missing           02:08 PM, 31st Jan                     sarfarosh.sheikh                    Ok           02:08 PM, 31st Jan                   محمد                   We apologise for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us.           02:11 PM, 31st Jan                     sarfarosh.sheikh                    How long will it take           02:11 PM, 31st Jan                   محمد                   You can return online purchases through the below three channels:     · You can contact our customer support team on 800-6927  to book a return and to be notified of the refund amount based on our return policy. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (brand) store across the UAE .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the  UAE. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:11 PM, 31st Jan                     sarfarosh.sheikh                    What about the missing items           02:12 PM, 31st Jan                   محمد                   kindly share  the name for the missing  item s?           02:13 PM, 31st Jan                     sarfarosh.sheikh                    Bear print pajama set           02:13 PM, 31st Jan                     sarfarosh.sheikh                    Size 5 to 6 year           02:13 PM, 31st Jan                   محمد                   Kindly share the name of items from  the app           02:15 PM, 31st Jan                     sarfarosh.sheikh                             02:16 PM, 31st Jan                   محمد                   Thank  you for sharing  ww will  check with the concern  team and will  inform you by email           02:19 PM, 31st Jan                   محمد                   [email-masked]           02:19 PM, 31st Jan                   محمد                   Is there anything else I can help you with?           02:19 PM, 31st Jan                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:21 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2039577