Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 07:57:03 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8231594381 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096551455211 Bot:  Please wait while we transfer you to an agent Agent:  Hi hi , Thank you for contacting us. I'm Tawfik . I will be happy to help you. Customer:  i placed an order Customer:  received payment confirmation order confirmation Customer:  and now another message saying order was not processed Customer:  why is that Customer:  8231594381 Agent:  Please hold for a moment while I gather those details for you. Customer:  thats the order number Agent:  Kindly  note   order 8231594381  didn't pass through and  order 8231594416  has been placed successfully Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8231594381 Bot:   Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:39 AM, 28th Jan                     hi                    hello????????           11:40 AM, 28th Jan                     hi                    ??????????????           11:40 AM, 28th Jan                     hi                    whats taking soo long???           11:41 AM, 28th Jan                     hi                    Kindly note order 8231594381 didn't pass through and order 8231594416 has been placed successfully ( i havent received this new order number confirmation on my mobile number)           11:41 AM, 28th Jan                   محمد                   Hi hi , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:42 AM, 28th Jan                     hi                    hi           11:43 AM, 28th Jan                     hi                    i placed an order wih order number  8231594381           11:43 AM, 28th Jan                     hi                    they said it didnt pass through and order 8231594416 has been placed successfully           11:44 AM, 28th Jan                     hi                    but no body sent an sms or email with the new order number confirmation           11:44 AM, 28th Jan                   محمد                   Kindly note order 8231594381 didn't pass through and order 8231594416 has been placed successfully           11:44 AM, 28th Jan                     hi                    u copied paste the same reply           11:44 AM, 28th Jan                     hi                    but no body sent an sms or email with the new order number confirmation           11:44 AM, 28th Jan                     hi                    no sms or email????           11:44 AM, 28th Jan                     hi                    i am afraid as this is not the 1st time i get some missing items in my online order           11:45 AM, 28th Jan                   محمد                   We'd like to confirm you that order 8231594381  has not been placed successfully as the payment from your credit card used has been unsuccessful.           11:45 AM, 28th Jan                     hi                    but i have the screenshot of the deducted amount and  the successful payment           11:46 AM, 28th Jan                     hi                    centrepoint           11:46 AM, 28th Jan                     hi                    ?????           11:47 AM, 28th Jan                   محمد                   kindly  wait for  24 hours  if you didn't get refund  directly contact  with your bank  directly  if  there is deduction  and provide us  the transaction id           11:47 AM, 28th Jan                   محمد                   Is there anything else I can help you with?           11:47 AM, 28th Jan                     hi                    yes there is           11:47 AM, 28th Jan                     hi                    u want me to send you the sreenshot           11:47 AM, 28th Jan                     hi                    ???           11:47 AM, 28th Jan                   محمد                   Kindly   share the transaction id ?           11:48 AM, 28th Jan                     hi                    we are not asking for refund           11:48 AM, 28th Jan                     hi                    we want our order           11:48 AM, 28th Jan                   محمد                   KIndly note we didn't get the mount  so  order has been failed           11:49 AM, 28th Jan                     hi                    why are you saying that there will be refund and you are telling me that i have another order           11:49 AM, 28th Jan                     hi                    can u clarify yourself before you tell me whart you want           11:50 AM, 28th Jan                   محمد                   Yes you have another order 8231594416  placed successful           11:50 AM, 28th Jan                     hi                    then what are you talking about refund for?           11:50 AM, 28th Jan                   محمد                   one order as guest  that  has been failed another one  from your account  on app           11:50 AM, 28th Jan                   محمد                   using  web browser           11:51 AM, 28th Jan                   محمد                   Is there anything else I can help you with?           11:51 AM, 28th Jan                     hi                    can u share the items purchased under this order number 8231594416 ?           11:52 AM, 28th Jan                     hi                    as i didnt place any new order           11:52 AM, 28th Jan                     hi                    ???????           11:52 AM, 28th Jan                     hi                    ????           11:53 AM, 28th Jan                   محمد                   161935887 - - Rimmel Lip Art Graphic Liquid Lipstick - 1.8 ml 161935891 - - Rimmel Lip Art Graphic Liquid Lipstick - 1.8 ml 161642857 - - REVLON Kiss Cushion Lip Tint - 7.98 ml 161642863 - - REVLON Kiss Cushion Lip Tint - 7.98 ml 161675744 - - Wycon Cosmetics Liquid Lipstick - 5 ml 161675742 - - Wycon Cosmetics Liquid Lipstick - 5 ml           11:53 AM, 28th Jan                     hi                    and the subtotal amount for this order?           11:54 AM, 28th Jan                     hi                    23.670?           11:54 AM, 28th Jan                   محمد                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8231594381) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8231594416).           11:54 AM, 28th Jan                   محمد                   Total Price:KWD23.67           11:54 AM, 28th Jan                   محمد                   Is there anything else I can help you with?           11:55 AM, 28th Jan                     hi                    but we didnt receive any sms or email with the new confirmtion number           11:55 AM, 28th Jan                     hi                    sirrrrrrr           11:55 AM, 28th Jan                     hi                    kindly send the  confirmation email or sms for 8231594416           11:56 AM, 28th Jan                     hi                    so i can follow up           11:56 AM, 28th Jan                   محمد                   Hi  MEHAK NAEEM  consider this message as  confirmation  your order 8231594416  has been placed successfully           11:56 AM, 28th Jan                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:56 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2029137