Subject: Ticket Assigned - Conversation with jasneet
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 06:36:16 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jasneet jasneet                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jasneet Bot:  Hi Jasneet ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528164629            10:24 AM, 28th Jan                   محمد                   Hi jasneet , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:25 AM, 28th Jan                     jasneet                    Ok           10:25 AM, 28th Jan                     jasneet                    Hi tawfik           10:25 AM, 28th Jan                     jasneet                    I had placed an order online few days back           10:25 AM, 28th Jan                     jasneet                    I have received the order but there are two items in the parcel which i want to exchange due to the size           10:26 AM, 28th Jan                     jasneet                    However i havent received and return slip which needs to be filled           10:26 AM, 28th Jan                     jasneet                    And also the bill, i havent received it           10:26 AM, 28th Jan                     jasneet                    When i tried connecting to one of your agents on call the female seemed confused and within 5mons she stopped talking and when i called back there was no answer           10:27 AM, 28th Jan                   محمد                   Can you please share your order number ?           10:28 AM, 28th Jan                     jasneet                    It is a request to remove me out of my miscery by sending me the bill and return slip and then i promise i will never order online from max           10:28 AM, 28th Jan                     jasneet                    9630468411           10:29 AM, 28th Jan                     jasneet                    Sorry thats not the number           10:29 AM, 28th Jan                     jasneet                    The order number is 9630474419           10:30 AM, 28th Jan                   محمد                   Please hold for a moment while I gather those details for you.           10:30 AM, 28th Jan                     jasneet                    Sure           10:30 AM, 28th Jan                   محمد                   We apologize for  that  ,Kindly  note exchange  not  available only  return and get  refund   and for return  ne need for  slip or bill order number is  enough  for  return           10:32 AM, 28th Jan                     jasneet                    So can i go to the store and get it returned?           10:33 AM, 28th Jan                   محمد                   In the meantime, an exchange is not available at  https://www.maxfashion.com . You can return online purchases through the below three channels:     · You can contact our customer support team on 8001111629 to book a return and to be notified of the refund amount based on our return policy. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:33 AM, 28th Jan                   محمد                   Is there anything else I can help you with?           10:33 AM, 28th Jan                     jasneet                    Original packaging as in even the bag it came in?           10:35 AM, 28th Jan                     jasneet                    Or is the tag enough           10:35 AM, 28th Jan                   محمد                   Tag is  enough           10:35 AM, 28th Jan                     jasneet                    Ok           10:35 AM, 28th Jan                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:36 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028830