Subject: Ticket Assigned - Conversation with mohamed gouda
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 06:32:51 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed gouda mohamed gouda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed gouda Bot:  Hi Mohamed Gouda ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Helpful Bot:  Happy to help. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohamed Gouda ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553803698            10:22 AM, 28th Jan                   محمد                   Hi mohamed gouda , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:23 AM, 28th Jan                     mohamed gouda                    Hi Tawfik           10:23 AM, 28th Jan                     mohamed gouda                    I have online order           10:24 AM, 28th Jan                     mohamed gouda                    I want to change delivery place           10:24 AM, 28th Jan                   محمد                   Can you please share your order number ?           10:24 AM, 28th Jan                     mohamed gouda                    6268071611           10:25 AM, 28th Jan                   محمد                   Please hold for a moment while I gather those details for you.           10:26 AM, 28th Jan                   محمد                   Sorry we can't change the store address. We can see the order has been placed on Jan 27, 2021  with the order number 6268071611  As per the status, the order Will be ready in store for collection within 3-5 days  and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.           10:27 AM, 28th Jan                   محمد                   Is there anything else I can help you with?           10:27 AM, 28th Jan                     mohamed gouda                    Did you help me ??           10:28 AM, 28th Jan                   محمد                   Sorry  we can't change the store address           10:29 AM, 28th Jan                   محمد                   Is there anything else I can help you with?           10:29 AM, 28th Jan                     mohamed gouda                    What is that i want to change the order place           10:29 AM, 28th Jan                     mohamed gouda                    How can i change           10:29 AM, 28th Jan                   محمد                   kindly  note your order is  click and  collect so we can't change  the store address  your  order will  be ready for  collection   within  time  fare  3-5 business  days]           10:30 AM, 28th Jan                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:32 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028823