Subject: Ticket Assigned - Conversation with dina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 05:45:23 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dina dina                    Bot:  Hi again! Bot:  Please enter your name Customer:  dina Bot:  Hi Dina ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:38 AM, 28th Jan                   محمد                   Hi dina , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           09:39 AM, 28th Jan                     dina                    I returned           09:39 AM, 28th Jan                     dina                    The wrong nail polish that was sent me and i am waiting for my points to be added to my account to reorder the correct nail polish color           09:40 AM, 28th Jan                   محمد                   Can you please share your order number ?           09:40 AM, 28th Jan                     dina                    When will i have the points added to my account           09:40 AM, 28th Jan                   محمد                   Can you please share your order number ?           09:41 AM, 28th Jan                     dina                             09:41 AM, 28th Jan                   محمد                   Please hold for a moment while I gather those details for you.           09:42 AM, 28th Jan                   محمد                   Kindly note  the refund  has  been processed  for  order 6265842006  to  your app at section  " My credit  "           09:43 AM, 28th Jan                   محمد                   Is there anything else I can help you with?           09:43 AM, 28th Jan                   محمد                   The refunded amount  was  29 sar           09:44 AM, 28th Jan                     dina                    So can i reorder the nail polish with that credit now           09:44 AM, 28th Jan                   محمد                   Yes ,you can           09:44 AM, 28th Jan                     dina                    Ok great thank u           09:45 AM, 28th Jan                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:45 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028707