Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 05:39:44 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097339536904            09:29 AM, 28th Jan                   محمد                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           09:31 AM, 28th Jan                     hi                    Hi,I want to know whether returnnis available if I purchase online           09:32 AM, 28th Jan                   محمد                   You  can return to the nearest store or online  also           09:33 AM, 28th Jan                   محمد                   You can return online purchases through the below three channels:      · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (brand) store across the bh .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the bh . · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           09:34 AM, 28th Jan                   محمد                   Is there anything else I can help you with?           09:34 AM, 28th Jan                     hi                    Thanks and one more is there           09:34 AM, 28th Jan                     hi                    I seen an offer of buy 2 at 20% and i can’t find that offer during checkout           09:35 AM, 28th Jan                   محمد                   · You can contact our customer support team on 8001111027 to book a return and to be notified of the refund amount based on our return policy           09:35 AM, 28th Jan                   محمد                   kindly share  the link  for that's  offer  ?           09:37 AM, 28th Jan                   محمد                   Hi, I'm not getting a response from you. Are we still connected?           09:38 AM, 28th Jan                   محمد                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:39 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028692