Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 17:11:17 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96567600638            09:00 PM, 24th Jan                     hi                    Ok           09:00 PM, 24th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           09:00 PM, 24th Jan                     hi                    I placed order  for  3  things  2  trousers and  one  short now i see the  short are  cancelled but the  amount is  being charged why  ?           09:01 PM, 24th Jan                     hi                    ??           09:02 PM, 24th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           09:03 PM, 24th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           09:03 PM, 24th Jan                     hi                    Where can i find  it ?           09:03 PM, 24th Jan                     hi                    8230654215           09:04 PM, 24th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           09:05 PM, 24th Jan                     hi                    Yess waiting           09:06 PM, 24th Jan                   Mohd                   We see that you’ve been expecting a delivery for your order. Unfortunately the order has been canceled as the item is currently out to stock.  We always try to maintain accurate inventory on our website, but in this case due to unexpected reasons, the item you ordered is not available with us to be shipped currently in stock.           09:07 PM, 24th Jan                   Mohd                   Is there any thing else i can help you for today?           09:08 PM, 24th Jan                     hi                    Yess but i saw today so I got worried it’s written cancelled  but the amount is same           09:09 PM, 24th Jan                   Mohd                   The amount will be reduced when you will get your order           09:10 PM, 24th Jan                     hi                    Ok thank you           09:10 PM, 24th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:11 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017032