Subject: Ticket Assigned - Conversation with shuhaib omar
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 11:17:07 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shuhaib omar shuhaib omar                    Bot:  Hi again! Bot:  Please enter your name Customer:  shuhaib omar Bot:  Hi Shuhaib Omar ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259746624 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0570455995 Bot:  Please wait while we transfer you to an agent Agent:  Hi Shuhaib, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shuhaib Omar ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  my shukran card is blocked Agent:  please share with us the email of the card Customer:  [email-masked] Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  and i will also reqasted to return one item Agent:  The block has been lifted on your shukran card. You can link the card again. Also, please be aware that the personal data in Shukran must correspond to the personal data in the account such as the mobile number and email. To update your Shukran card information, you can: Log in to your account at www.shukranrewards.com. Call the Shukran team at 800 124 6622. Send an email to [email-masked] Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  but the code is not coming in my phone numbur Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shuhaib Omar ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:42 PM, 09th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:43 PM, 09th Jan                     shuhaib omar                    hello           03:43 PM, 09th Jan                     shuhaib omar                    i have one return           03:43 PM, 09th Jan                     shuhaib omar                    iam 5days befor reqasted to return           03:44 PM, 09th Jan                     shuhaib omar                    but it processing           03:44 PM, 09th Jan                   Mohammad                   is  this order number 6259746624?           03:45 PM, 09th Jan                     shuhaib omar                    yes           03:45 PM, 09th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           03:45 PM, 09th Jan                   Mohammad                   We apologize for that  delay kindly share the full address  name  to share  it with courier           03:46 PM, 09th Jan                   Mohammad                   We will  do the needful           03:50 PM, 09th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:50 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1970536