Subject: Ticket Assigned - Conversation with farrukh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 18:00:07 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farrukh farrukh                    Bot:  Hi again! Bot:  Please enter your name Customer:  farrukh Bot:  Hi Farrukh ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:50 PM, 22nd Jan                     farrukh                    Ok           09:50 PM, 22nd Jan                   Mohd                   Hi Farrukh, Thank you for contacting us. My name is Mohd, How may I help you?           09:50 PM, 22nd Jan                     farrukh                    6260799776 still courier didn't contact me for retun           09:51 PM, 22nd Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.  But our we have forwarded the issue to the courier team and will contact you soon           09:53 PM, 22nd Jan                     farrukh                    When           09:53 PM, 22nd Jan                     farrukh                    Give me date and time           09:54 PM, 22nd Jan                     farrukh                    I have been waiting last 2 weeks           09:54 PM, 22nd Jan                   Mohd                   Because Friday and Saturday is not working days           09:54 PM, 22nd Jan                   Mohd                   We sincerely apologize for being late  but it will be soon           09:54 PM, 22nd Jan                     farrukh                    What if they won't contact me on Sunday           09:54 PM, 22nd Jan                   Mohd                   but we can not be sure about any specific date           09:55 PM, 22nd Jan                   Mohd                   Is there any thing else i can assist you?           09:56 PM, 22nd Jan                   Mohd                   Are we still connected?           09:58 PM, 22nd Jan                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:59 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2010672