Subject: Ticket Assigned - Conversation with hj
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 17:55:23 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hj hj                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hj Bot:  Hi Hj ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8229806194 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96551789823 Bot:  Please wait while we transfer you to an agent Customer:  O
 k Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  Hi Customer:  I would like to cancel all my orders from centerpoint Customer:  Hello ? Customer:  Hello r u there ? Agent:  Please accept our apologise for inconvenience caused. Agent:  Could you please share your order id so that I can assist you further. Customer:  1 min Customer:  8230003862 Customer:  And also 8229806194 Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  We would like to inform you that the order 8229806194 has been cancelled but we could not cancel the order8230003862 because it hass heen shipped Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Cus
 tomer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hj ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-
 15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:22 PM, 22nd Jan                     hj                    Ok           09:23 PM, 22nd Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           09:23 PM, 22nd Jan                     hj                    Hi           09:23 PM, 22nd Jan                     hj                    I have asked for a return of things online           09:24 PM, 22nd Jan                   Mohd                   Could you please share your order number so that I can assist you further?           09:24 PM, 22nd Jan                     hj
                     May i know when it is ?           09:24 PM, 22nd Jan                     hj                    Ok           09:24 PM, 22nd Jan                     hj                    8230115271           09:24 PM, 22nd Jan                     hj                    And also 8230134631           09:25 PM, 22nd Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           09:25 PM, 22nd Jan                     hj                    Ok           09:25 PM, 22nd Jan                     hj                    Hello           09:34 PM, 22nd Jan                   Mohd                   As we can see that you have created return request today  our courier partner will collect the items within 3-5 days           09:36 PM, 22nd Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           09:36 PM, 22nd Jan                     hj                    Ok           09:37 PM, 22nd Jan     
               Mohd                   Is there any thing else i can help you?           09:37 PM, 22nd Jan                     hj                    But when will i recieve my credits           09:37 PM, 22nd Jan                   Mohd                   Your refund will be done within 7 days after collection of the return items           09:40 PM, 22nd Jan                     hj                    Cant it be more faster than that           09:41 PM, 22nd Jan                   Mohd                   sorry, But we try to process it after the collection           09:41 PM, 22nd Jan                   Mohd                   Is there any thing else i can help you?           09:41 PM, 22nd Jan                     hj                    But what if i return it in shop           09:42 PM, 22nd Jan                   Mohd                   You can return on any nearby store           09:43 PM, 22nd Jan                     hj                    Ok           09:43 PM, 22nd Jan                   Mo
 hd                   but you have to delete your return requests           09:43 PM, 22nd Jan                     hj                    But the refund ?           09:43 PM, 22nd Jan                     hj                    What is the process for return instore           09:43 PM, 22nd Jan                   Mohd                   You can ask for cash           09:44 PM, 22nd Jan                     hj                    Should we fill some form           09:44 PM, 22nd Jan                   Mohd                   For return to store you can visit with the order number and submit and ask the cash           09:46 PM, 22nd Jan                     hj                    Ok           09:46 PM, 22nd Jan                     hj                    Is exchange possible           09:46 PM, 22nd Jan                   Mohd                   No, At this time exchange is not availabe           09:46 PM, 22nd Jan                     hj                    Ok           09:47 PM, 22nd Jan             
       Mohd                   will you return the items to the store?           09:47 PM, 22nd Jan                   Mohd                   Are we still connected?           09:53 PM, 22nd Jan                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:55 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2010660