Subject: Ticket Assigned - Conversation with ana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 17:30:25 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ana ana                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ana Bot:  Hi Ana ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Ana, Thank you for contacting us. This's Mohamed How may I help you? Customer:  I wanna know the status of my refund Customer:  I retunred an item as it was wrong size Customer:  I paid through card Customer:  Hello Customer:  Hello Customer:  Hello Customer:  IMAGE Agent:  May I request you to please stay on-hold while I retrieve the information.  Agent:  After we checked this order has't delivered to you. Customer:  This was the order number Customer:  9627858247 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  IMAGE Customer:  Ok Agent:  After we checked the order reached the warehouse Customer:  ??? Customer:  Where is my refund??? Agent:  After the items reaching the warehouse they will run quality check and refund will be done for you. Customer:  Ok Customer:  When i will recived Customer:  30 days???? Customer:  How ling??? Customer:  Why its taking long time Customer:  I returned same day Customer:  I need the money Agent:  the quality checked take 2-3 days Customer:  I order same day the next size Agent:  it's already reached the warehouse on 17/1/2021 Agent:  refund will be done soon. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ana ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:11 PM, 22nd Jan                     ana                    Hello           09:12 PM, 22nd Jan                   Bot                   أهلا مرة أخرى!           09:12 PM, 22nd Jan                     ana                    I wanna follow up about my refund           09:12 PM, 22nd Jan                     ana                             09:12 PM, 22nd Jan                     ana                    Hello           09:12 PM, 22nd Jan                   Bot                   أهلا مرة أخرى!           09:12 PM, 22nd Jan                     ana                    Hello           09:13 PM, 22nd Jan                   Bot                   أهلا مرة أخرى!           09:13 PM, 22nd Jan                     ana                    Hello           09:13 PM, 22nd Jan                   Bot                   أهلا مرة أخرى!           09:13 PM, 22nd Jan                     ana                    English           09:13 PM, 22nd Jan                     ana                    Hello           09:13 PM, 22nd Jan                   Bot                   أهلا مرة أخرى!           09:13 PM, 22nd Jan                     ana                    Hello           09:13 PM, 22nd Jan                   Bot                   أهلا مرة أخرى!           09:13 PM, 22nd Jan                     ana                    Hello           09:13 PM, 22nd Jan                   Bot                   أهلا مرة أخرى!           09:13 PM, 22nd Jan                     ana                    Hello           09:13 PM, 22nd Jan                   Bot                   أهلا مرة أخرى!           09:13 PM, 22nd Jan                     ana                    /startOver           09:13 PM, 22nd Jan                   Bot                   يرجى إدخال اسمك           09:13 PM, 22nd Jan                     ana                    /startOver           09:13 PM, 22nd Jan                   Bot                   يرجى إدخال اسمك           09:13 PM, 22nd Jan                     ana                    Hello           09:13 PM, 22nd Jan                   Bot                   مرحبًا Hello، ماذا تحتاج للمساعدة؟           09:13 PM, 22nd Jan                     ana                    English           09:14 PM, 22nd Jan                   Bot                   مرحبًا Hello، ماذا تحتاج للمساعدة؟           09:14 PM, 22nd Jan                   Mazin                   Hi Ana, Thank you for contacting us. How may I help you?           09:14 PM, 22nd Jan                     ana                    I wanna follow up my refund           09:14 PM, 22nd Jan                     ana                    Why its taking long time?           09:14 PM, 22nd Jan                     ana                    Hello           09:15 PM, 22nd Jan                     ana                    Hello           09:15 PM, 22nd Jan                   Mazin                   this is the order ID 9627858247 ?           09:16 PM, 22nd Jan                     ana                    Hello           09:16 PM, 22nd Jan                     ana                    Hello           09:17 PM, 22nd Jan                     ana                    Hello           09:17 PM, 22nd Jan                     ana                    Hello           09:17 PM, 22nd Jan                     ana                    /startOver           09:17 PM, 22nd Jan                   Mazin                   this is the order ID 9627858247 ?           09:17 PM, 22nd Jan                     ana                    Hello           09:18 PM, 22nd Jan                     ana                    Yes           09:18 PM, 22nd Jan                     ana                    Yes           09:18 PM, 22nd Jan                     ana                    Hello           09:19 PM, 22nd Jan                   Mazin                   stay with me please           09:19 PM, 22nd Jan                     ana                    Ok           09:19 PM, 22nd Jan                     ana                    Let me know           09:20 PM, 22nd Jan                     ana                    Hello           09:20 PM, 22nd Jan                     ana                    Hello           09:21 PM, 22nd Jan                   Mazin                   sorry for the late reply           09:21 PM, 22nd Jan                     ana                    Ok           09:21 PM, 22nd Jan                   Mazin                   Please be assured as we have now escalated this issue to our concerned team to process your refund.             09:22 PM, 22nd Jan                     ana                    Its been long time now           09:22 PM, 22nd Jan                     ana                    Still no one updating me           09:23 PM, 22nd Jan                     ana                    Hello           09:24 PM, 22nd Jan                     ana                    Hello           09:25 PM, 22nd Jan                   Mohd                   We are sorry for being late           09:25 PM, 22nd Jan                     ana                    K           09:25 PM, 22nd Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.Please be assured as we have now escalated this issue to our concerned team to process your refund.           09:26 PM, 22nd Jan                     ana                    Ok           09:26 PM, 22nd Jan                   Mohd                   Is there any thing else i can help you?           09:26 PM, 22nd Jan                     ana                    Please make it urgent           09:26 PM, 22nd Jan                   Mohd                   Yes we will do it asap           09:30 PM, 22nd Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:30 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2010624