Subject: New Reply Received -
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 06:20:50 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.    Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">As per customer there is no item to be collected. </div>
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Best Regards
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT Executive
</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex International</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> KSA
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> Riyadh</span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Tel: +966 920027447
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>aramex.com</span><span style="font-size:9.0pt;color:#1F497D"></span>
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<a href="http://www.twitter.com/aramex" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4NTIyNTc2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JXwSVPvcYvh2CdCBtZsV1-gZFQ1orfFRlaFlsaPDxes" alt="cid:[email-masked]"></span></a><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> 
</span><a href="http://www.facebook.com/aramex" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4NTIyNTc3MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3gqd3s397RB_yT1yV9aLbwLDr-LLuedmFVHh4ef5Dms" alt="cid:[email-masked]"></span></a><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>  </span><a href="http://www.linkedin.com/companies/11516" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4NTIyNTc3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hyBJsZjmGDl2OcV7DH8cZn2txsWb3dxs7hd7okrWANg" alt="cid:[email-masked]"></span></a><u><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#000099'></span></u>
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<span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>For a greener planet, please don</span><span style="font-size:8.0pt;font-family:SimSun;color:#8AB131">’</span><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>t
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<div>From: Shahazad Kallittavalappil <br>
<b>Sent:</b> Wednesday, January 20, 2021 5:34 PM<br>
<b>To:</b> Abdulrahman Mohamad (SA) &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Tanveer Sawant &lt;[email-masked]&gt;; ALL DXB DOM - Banks e-Commerce &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1666614] -</div>
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<span style='font-size:10.0pt;font-family:"Arial Narrow",sans-serif;color:gray'>Regards,</span><span style="font-size:10.0pt;color:gray"></span>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-IN'>Shahazad</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-IN'></span>
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<div class="MsoNormal"><b><span style='font-size:10.5pt;font-family:"Century Gothic",sans-serif;color:red'>aramex International LLC</span></b></div>
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<div class="MsoNormal"><span style="color:#00B050">For a <b><u>Greener Planet</u></b>, please don’t print this email unless necessary<u></u></span></div>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, January 20, 2021 6:32 PM<br>
<b>To:</b> Shahazad Kallittavalappil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tanveer Sawant &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#1666614] -</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">AWB: 46048462180</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer details are as follows:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer contact number: 0566181486<br>
Customer's full address: Reem Island, gate tower1, Abu Dhabi, UAE</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">As per the tracking customer no longer has the item as someone from Aramex already collected the item from them. Could you please check and advise with the above details under which
 tracking number the item has been collected from the customer as the customer is saying nor the return receipt or return tracking was shared with them when collecting the items.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please advise on priority as the case is pending since Nov 2020 and the customer is threatening for DED.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for your help!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 18 Jan at 11:26 AM
<span class="separator">, Shahazad Kallittavalappil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:#00B050">For a
<b><u>Greener Planet</u></b>, please don’t print this email unless necessary</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, January 18, 2021 10:27 AM<br>
<b>To:</b> ALL DXB DOM - Banks e-Commerce &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shahazad Kallittavalappil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vijesh Chirakkal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Shirin Suseelan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#1666614] -</span></div>
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<span style="font-size:10.0pt;font-family:-apple-system;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">kindly confirm if the item has been collected if yes provide us  by the tracking id that assigned to shipment .</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666614