Subject: New Reply Received - need escalation
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 13:12:58 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
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<div>From: Landmark Group &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, January 9, 2021 3:37 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1923910] - need escalation
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<div dir="ltr">Hi Soyeb,<br>
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Thank you for reaching out to us.<br>
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We apologize for the inconvenience that has happened.<br>
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Regarding the order:6250615404  Please note that the refund has been processed successfully from our side on 12/17/20  for the amount (41.25), however due to some concerns with the payment vendor, the refund has been rejected.<br>
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Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.<br>
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Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.<br>
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Feel free to reach out to us for any further assistance.<br>
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Your Friends<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1923910