Subject: Ticket Assigned - Conversation with abdul kalam
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 11:27:41 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul kalam abdul kalam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul kalam Bot:  Hi Abdul Kalam ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97339993812 Bot:  Please wait while we transfer you to an agent Agent:  Hi Abdul, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Actually i made a return but my product is not picked up Customer:  From a long time Agent:  Could you please share your order number so that I can assist you further? Customer:  Okey Customer:  7426100612 Customer:  What happened??? Agent:  Please allow me to check it for you.  Customer:  Okey Customer:  Proceed Agent:  We apologies for the delay. Agent:  Please allow us some time to work on the issue. Customer:  Plz arrange tomorrow Agent:  We will forward the case to the courier so that collection can be done on priority. Agent:  We will try our best to do it asap Agent:  Is there anything else I can help ? Customer:  Plz do it ASAP Customer:  By tomorrow Agent:  We will sure. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Abdul Kalam ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi , Thank you for contacting us. My name is Yazid How may I help you? Agent:  Are you still with us ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Abdul Kalam ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:18 PM, 17th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:20 PM, 17th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           03:24 PM, 17th Jan                   Mohammad                   Hi Abdul Kalam ,We  have created return request the delivery guy will  contact  you within few days for collection           03:26 PM, 17th Jan                   Mohammad                   Is there anything else I can help you with?           03:26 PM, 17th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:27 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1994252