Subject: Ticket Assigned - Conversation with roxan garcia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 06:41:24 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with roxan garcia roxan garcia                    Bot:  Hi again! Bot:  Please enter your name Customer:  roxan garcia Bot:  Hi Roxan Garcia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626957646 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569838404            10
 :33 AM, 17th Jan                     roxan garcia                    I want to cancel my order thank you           10:33 AM, 17th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:37 AM, 17th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           10:37 AM, 17th Jan                   Mohammad                   we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           10:39 AM, 17th Jan                   Mohammad                   Is there anything else I can help you with?           10:40 AM, 17th Jan                   Mohammad                   and we can see the order 9626957646  has been refused           10:41 AM, 17th Jan                   Mohammad                   It was a pleasure to assist you
 . Thank you for shopping with us.  Have a wonderful day.           10:41 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1993314