Subject: Ticket Assigned - Conversation with good morning
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 06:07:52 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with good morning good morning                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  good morning Bot:  Hi Good Morning ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264279694 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506081247            10:01 AM, 17th 
 Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:02 AM, 17th Jan                     good morning                    Good Morning Tawfik.           10:02 AM, 17th Jan                     good morning                    I would like to know the status of my order. It takes 1-2 days for pick up. And tomorrow afternoon my family is leaving so need to collect the order.           10:03 AM, 17th Jan                   Mohammad                   Hi Joe ,  Your order 6264279694  will be shipped to store within 24  and you will get a notification for collection within 2-4 business days           10:04 AM, 17th Jan                   Mohammad                   Kindly note The minimum time frame for the click and collect order is 3-5 business days.           10:05 AM, 17th Jan                   Mohammad                   Is there anything else I can help you with?           10:05 AM, 17th Jan                
      good morning                    But it was mentioned 1-2 days while i was placing the order.           10:05 AM, 17th Jan                   Mohammad                   Sorry for that  but  the time period mentioned was  3-5 business day           10:06 AM, 17th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:07 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1993252