Subject: Ticket Assigned - Conversation with faiz
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 06:02:50 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faiz faiz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  faiz Bot:  Hi Faiz ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502694724 Bot:  Please wait while we transfer you to an agent Agent:  Hi Faiz, Thank you for contacting us. My name is Yazid How may I help you? Agent:  Hi Faiz, Thank you for contacting us. My name is Yazid How may I help you? Customer:  Sir I have requested for return items Customer:  Not yet any one came to receive Agent:  Could you please share your order number so that I can assist you further? Customer:  Plz check Customer:  IMAGE Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  Please be assured as we have now escalated this issue to our concerned team to contact with courier partner to collect the items asap Agent:  They will contact with in your  Email ID Agent:  Is there anything else I can help with ?? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Faiz ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Faiz,thank you for contacting us. I'm Shafeeque .  How may I help you? Customer:  I hav made return request before 10 days Customer:  Not yet came anybody Agent:  Could you please share your order number so that I can assist you further? Customer:  IMAGE Customer:  Plz check Customer:  On 7th of Jan I hav remind u all that not yet came anybody Agent:   we apologize for the inconvenience Agent:  Please provide us the complete address and alternate no. so that we assist you in collection Customer:  Kilo 7 old makkah road near binladin street Customer:  Mobile no 0502694724 Customer:  Jeddah Agent:  Thank you, Agent:  Please be assured as we will escalate  this issue to our concerned team and the action will be taken soon Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Faiz ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:53 AM, 17th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           09:53 AM, 17th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           09:55 AM, 17th Jan                     faiz                    Hello           09:56 AM, 17th Jan                     faiz                             09:56 AM, 17th Jan                     faiz                    This is 3rd time I m chatting with you all           09:56 AM, 17th Jan                     faiz                    Not yet any one came to receive this items for return           09:57 AM, 17th Jan                     faiz                    Plz help him           09:57 AM, 17th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           09:57 AM, 17th Jan                     faiz                    Me           09:58 AM, 17th Jan                   Mohammad                   kindly  share the full address name  city -street name -neighbourhood -house number           10:00 AM, 17th Jan                     faiz                    Kilo 7 old makkah road near binladin street jeddah           10:01 AM, 17th Jan                     faiz                    0502694724           10:01 AM, 17th Jan                     faiz                    Same place were they delivered           10:01 AM, 17th Jan                   Mohammad                   Thank  you for sharing we will forward it to armex for collection asap           10:02 AM, 17th Jan                     faiz                    Thanks           10:02 AM, 17th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:02 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1993243