Subject: Ticket Assigned - Conversation with reja
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 06:00:13 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reja reja                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reja Bot:  Hi Reja ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629088392 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561465210            09:55 AM, 17th Jan                   Mohammad      
              Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           09:56 AM, 17th Jan                     reja                    hi mr. tawfik           09:56 AM, 17th Jan                     reja                    i wanted to inquire about my order           09:56 AM, 17th Jan                   Mohammad                   We apologize  for that  ,your order has been cancelled  due quality  issue and  item was out of stock and the refund has been processed for  the same and  process  take  a few days according  the bank  procedures           09:57 AM, 17th Jan                   Mohammad                   Is there anything else I can help you with?           09:58 AM, 17th Jan                     reja                    but if it was out of stock wouldnt it show before ordering ?           09:58 AM, 17th Jan                     reja                    is it in stalk right now ?           09:58 AM, 17th Jan                   Mohammad                   T
 his is clearly not the experience we want our customers to have when they shop with us.   Please consider this a rare exception. Whenever a customer places an order, it goes through the quality check process.           09:58 AM, 17th Jan                     reja                    okay           09:59 AM, 17th Jan                     reja                    thank you           09:59 AM, 17th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:00 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1993238