Subject: Ticket Assigned - Conversation with dennis george
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 13:30:05 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dennis george dennis george                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dennis george Bot:  Hi Dennis George ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   
 Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97470903883            05:20 PM, 16th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:23 PM, 16th Jan                     dennis george                    Hi i purchased 2 shirt today           05:23 PM, 16th Jan                     dennis george                    But the size is small           05:24 PM, 16th Jan                     dennis george                    Can i return           05:24 PM, 16th Jan                     dennis george               
      I ordered size 46           05:24 PM, 16th Jan                     dennis george                    But it is still small for me           05:25 PM, 16th Jan                   Mohammad                   is  this  order number 4528754064?           05:25 PM, 16th Jan                     dennis george                    Yes           05:26 PM, 16th Jan                   Mohammad                   We  have created return request for the item the courier will  contact  you within  a few days for collection           05:26 PM, 16th Jan                   Mohammad                   Is there anything else I can help you with?           05:26 PM, 16th Jan                     dennis george                    How i get my money back           05:27 PM, 16th Jan                   Mohammad                   To  your credit in  app           05:27 PM, 16th Jan                     dennis george                    Do you have size 48 shirts formal           05:28 PM, 16th Jan                  
  Mohammad                   sorry   48 not available           05:29 PM, 16th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:29 PM, 16th Jan                     dennis george                    Thank u           05:29 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1991845