Subject: Ticket Assigned - Conversation with yusra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 13:29:47 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yusra yusra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yusra Bot:  Hi Yusra ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer m
 ay take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971-55-816-6077            05:16 PM, 16th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:17 PM, 16th Jan                     yusra                    Hello Tawfik I just received an email saying that 2 of my returns were canceled as requested by me. But I did not request any cancellations and both returns w
 ere already picked up last week!           05:18 PM, 16th Jan                   Mohammad                   Can you please share your order number ?           05:18 PM, 16th Jan                     yusra                    Return #1000418553           05:18 PM, 16th Jan                     yusra                    For order 9626714889           05:19 PM, 16th Jan                   Mohammad                   order number please ?           05:19 PM, 16th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           05:19 PM, 16th Jan                     yusra                    Second order #9626393692 I received emails for both these orders           05:20 PM, 16th Jan                   Mohammad                   How  many items you handed over with courier partner ?           05:20 PM, 16th Jan                   Mohammad                   How  many items on order 9626714889 you given it to courier guy?           05:24 PM, 1
 6th Jan                   Mohammad                   kindly  confirm how many items the courier  collected ?           05:27 PM, 16th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           05:28 PM, 16th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:29 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1991842